StudySis policy
Refunds & Cancellations
Effective and last updated: August 28, 2026
1. Digital resources
Because digital files and access are delivered immediately, digital-product purchases are normally final after delivery. If a file is inaccessible, duplicated, corrupted, or materially different from its description, contact support within 14 days so we can replace it or assess an appropriate remedy.
2. One-to-one sessions
You may request a reschedule or cancellation at least 24 hours before the confirmed start time. A qualifying cancellation may be moved without charge or refunded to the original payment method. Processing times depend on the payment provider and bank.
3. Late cancellations and missed sessions
Sessions cancelled less than 24 hours before the confirmed start or missed without notice may be non-refundable because that time was reserved. If an emergency or access problem occurred, contact support; we review reasonable exceptions individually.
4. StudySis cancellations
If StudySis must cancel and a suitable replacement time is not accepted, the affected session will be refunded. StudySis will not substitute a different service without your agreement.
5. Sprints and tailored plans
The written plan or quote will state the payment schedule, included sessions, expiration, rescheduling terms, and any unused-session treatment. Those written terms apply in addition to this policy. Review them before accepting the plan.
6. Requesting help
Email support@studysis.com with the booking or order reference, purchase email, and a brief description. Never send full card numbers or bank credentials.